Merging Patron Accounts

Merging Patron Records – PDF with all screenshots

Two records may exist for the same patron. For example, a patron may have a record under a new name but still have a record under a former name. You can merge the patron records to resolve the issue.

Do not merge the following institutions with another MBLN card. Patrons may have separate cards for these institutions.

  • Fisher
  • Roxbury Community College (RCC)
  • MassDOT

You must verify that the patron records you wish to merge belong to the same individual. It is not uncommon for patrons may have the same primary name (ex., mothers/daughters/granddaughters; fathers/sons/Juniors/Seniors).